Restaurant Technologies Careers

Customer Success Specialist

Phoenix, AZ
Sales Force Effectiveness

Job Description

Job Description: Customer Success Specialist



Restaurant Technologies is hiring a Customer Success Specialist to join our fast-paced team.  The Customer Success Specialist (CSS) is the “face of RTI” in the field, and has a variety of responsibilities including project coordination, training, customer support, and sales.


  • Conduct on-site pre and post installation surveys at customer locations including measuring space and making recommendations on placement of equipment.
  • Coordinate equipment installations at customer locations, including conducting site surveys. You will work closely with our depot teams to coordinate installations/rollouts.
  • Train customers on operation and maintenance of cooking oil management equipment. Also, train and support customer use of “Total Operations Management” (TOM) website, and the RTI services and customer interface including providing instruction on handling delivery tickets, invoicing, service calls and more.
  • Sell new products to existing Customers and secure signed contracts. Generate referrals, complete contract renewals, and identify opportunities to introduce new products appropriately and close sales with existing customers. Actively solicit customer referrals to identify new prospects for Sales Executives to pursue.

    Thank you for your interest in a position with Restaurant Technologies. The next step is to click on the "Apply Now" button to submit your information. This process will take an average of 20 minutes to complete. We look forward to connecting with you!


    Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management and back-of-house hood and flue cleaning solutions to the food service industry. Our solutions are environmentally sound, highly efficient and create a safer, more productive work environment for restaurant personnel.

    With over 25,000 existing accounts we are an established, profitable mid-sized company poised for double-digit growth in the coming year.  We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 40 metropolitan markets.


    At Restaurant Technologies, we've cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota’s Fastest Growing Companies. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.


    We serve national quick-service and full-service restaurant chains, independent restaurants, grocery delis, convenience stores, hotels, casinos, universities and hospitals. Many of the leading brands in food service partner with Restaurant Technologies including McDonald’s, Burger King, KFC, Shake Shack, Applebee’s, Albertson’s, Wegmans and more.