Restaurant Technologies Careers

Service Manager

Bloomfield, CT
Hartford Administration


Job Description

Growing company - great benefits! The Service Manager in our Hartford depot directs and coordinates all customer related activities for the Depot location including overseeing installation, service, maintenance, and repair items by performing the following duties personally or through employees.  Also, effectively manages distribution to ensure the customer receives prompt oil deliveries.

 

POSITION DESCRIPTION

  • Direct, guide, evaluate, manage, and motivate employees
  • Participate in interviewing, hiring and training service and installation technicians
  • Customer communication liasion to ensure that installations and service work meets our standards and the customer’s expectations
  • Evaluate customer requests for service to determine a cause / type of malfunction and determine necessary service attention 
  • Prepare service reports and completes service schedule for field technicians
  • Manage inventory by receiving incoming orders and shipping outgoing orders.  Monitor on hand inventory as well as part movements to and from customers.  Run monthly cycle counts to keep an accurate inventory. 
  • Keep records of work hours and parts utilized, and work performed for each service call, delivery or installation
  • Monitor all vehicles and keep preventative maintenance requirements up to date. 
  • Ensure that the depot is compliant with all local and federally regulated requirements including DOT, OSHA, and HACCP

 REQUIREMENTS

  • 2-5 years of related management experience and or related work experience in hands-on equipment repair and customer service
  • Frontline employee management experience
  • Associate degree or equivalent; bachelor’s degree preferred
  • Travel Ability – Local travel and occasional overnight travel to other locations in need of assistance

COMPENSATION & INCENTIVES

  • Competitive Base Compensation
  • WHO WE ARE

    Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management and back-of-house hood and flue cleaning solutions to the food service industry. Our solutions are environmentally sound, highly efficient and create a safer, more productive work environment for restaurant personnel.

    With over 25,000 existing accounts we are an established, profitable mid-sized company poised for double-digit growth in the coming year.  We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 40 metropolitan markets.

    OUR CULTURE

    At Restaurant Technologies, we've cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota’s Fastest Growing Companies. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

    OUR CUSTOMERS

    We serve national quick-service and full-service restaurant chains, independent restaurants, grocery delis, convenience stores, hotels, casinos, universities and hospitals. Many of the leading brands in food service partner with Restaurant Technologies including McDonald’s, Burger King, KFC, Shake Shack, Applebee’s, Albertson’s, Wegmans and more.