Restaurant Technologies Careers

Service Manager

Hammond, LA
Service Manager


Job Description

ACCOUNTABILITY
 
The Service Manager directs and coordinates customer service activities of Depot location to install, service, maintain, and repair items by performing the following duties personally or through employees.  Also, effectively manages distribution to insure the customer receives prompt oil deliveries.
 
POSITION DESCRIPTION
  • Directs, guides, evaluates, manages, and motivates employees under his/her direction.
  • Assists with interviewing, hiring, training, performance management, payroll, disciplining, and all other areas related to employee management.
  • Conducts detailed and regular training of service and installation technicians
  • Customer communication liasion to ensure that installations or service work meets standards and the customer’s expectations
  • Evaluates customers’ requests for service to determine a cause / type of malfunction and determine necessary service attention 
  • Prepares service reports and completes proper service schedule for field technicians to ensure best level of customer satisfaction
  • Manages inventory by receiving incoming orders and shipping outgoing orders.  Monitor on hand inventory as well as part movements to and from customers.  Every month run a cycle count to keep an accurate inventory.  Determines parts and equipment required for installations and service calls
  • Keeps records of work hours and parts utilized, and work performed for each service call, delivery or installation
  • Monitor all vehicles and keep preventative maintenance requirements up to date.  Managers a clean warehouse and clean vehicles. 
  • Ensures that depot is compliant with all local and federally regulated requirements including DOT, OSHA, and HACCP. 

REQUIREMENTS
  • 2-5 years of related management experience and or related work experience in hands-on equipment repair and customer service
  • Frontline employee management experience
  • Associate degree or equivalent; bachelor’s degree preferred
  • Travel Ability – Local travel and occasional overnight travel to other locations in need of assistance
COMPENSATION & INCENTIVES 
  • Competitive Base Compensation
  • Corporate Bonus Structure up to 10% of base compensation
  • Company paid laptop and cell phone
  • Extensive training provided including online training, one on one workshops, and shadowing opportunities
  • Full benefits package includes 120 Hours paid time off, health, dental, vision, HSA, FSA, 401(k) match, life insurance, short and long term disability insurance (eligibility the first of the month following 30 days of employment)

NEXT STEPS

Thank you for your interest in a position with Restaurant Technologies. The next step is to click on the "Apply Now" button to submit your information. This process will take an average of 20 minutes to complete. We look forward to connecting with you!

WHO WE ARE

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management and back-of-house hood and flue cleaning solutions to the food service industry. Our solutions are environmentally sound, highly efficient and create a safer, more productive work environment for restaurant personnel.

With over 25,000 existing accounts we are an established, profitable mid-sized company poised for double-digit growth in the coming year.  We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 40 metropolitan markets.

OUR CULTURE

At Restaurant Technologies, we've cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota’s Fastest Growing Companies. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

OUR CUSTOMERS

We serve national quick-service and full-service restaurant chains, independent restaurants, grocery delis, convenience stores, hotels, casinos, universities and hospitals. Many of the leading brands in food service partner with Restaurant Technologies including McDonald’s, Burger King, KFC, Shake Shack, Applebee’s, Albertson’s, Wegmans and more.